Businesses Forget How to Listen to Customers
Really listening to customers is so rare today that it’s possible to gain a competitive edge just by doing it.
Businesses Forget How to Listen to Customers Read More
Really listening to customers is so rare today that it’s possible to gain a competitive edge just by doing it.
Businesses Forget How to Listen to Customers Read More
We all need time off – time when we feel like we’re able to rejuvenate without spending the whole time worrying about the backlog of things we are going to have to deal with when we return. Have you ever considered an email sabbatical?
How to Take an Email Sabbatical Read More
Small business owners must be able to plan well and execute well, which means you need to make reasonable commitments that you’re prepared to follow through. Here are a few questions that will determine if you really understand what you’re getting yourself into.
Over-Commitment Syndrome Read More
Increasingly I’m seeing the light bulbs switch on in business owners’ heads as they realise that seemingly small changes and thoughtful customer benefits make a significant difference to their profit margins.
Do you want fries or lifetime membership with that? Read More
A salary is not a sufficient means of offering value, appreciation and motivation to your staff.
What’s in it for your employees? Read More
This is a photo of a jewellery store that has recently opened. What is wrong with this picture?
Some people are natural public speakers. It’s as though they came out of the womb mid-anecdote. Others are not so good…
Speaking in front of 2,000 or 200 people Read More
Like a game of football, there are two sides to every media interview.
What do you want to get out of a media interview? Read More