Service Today


Service Today offers a premium quality emergency plumbing and electrical service targeting residential areas of Sydney, Melbourne and Adelaide.

It aims to be the largest home services company in Australia delivering same-day service, exceeding customer expectations with value for money and delivering ‘wow’ customer service.


Service Today wanted to grow awareness of the business to increase enquiries as well as enhance its reputation as a leader of the field with both consumer and trade coverage. Key messages included how Service Today works to convey the business as a reliable, transparent and trustworthy source for the trades they offer. 

In an industry that is sometimes considered ‘shonky’, our challenge was to debunk the myths around tradies and give a company that is providing age-old services a contemporary, reliable and positive image. 

Pure Public Relations devised and pitched numerous story angles for a range of target markets, producing media releases, bylined articles and interview opportunities. Our targets included home maintenance, seniors, parenting, lifestyle, trade and business media.


Our results included coverage in a number of mainstream publications including: 

  • Daily Telegraph 
  • Domain 
  • Starts at 60 
  • Kiddipedia
  • Mouths of Mums 
  • Mum Central 
  • Town & Country Magazine
  • The Canberra Times
  • Onya Magazine

And business publications including:

  • SmartCompany
  • Anthill

As well as trade media outlets including:

  • Circuit
  • HVAC&R Nation
  • Climate Control News
  • BUILD podcast

The end result was 151 pieces of positive media coverage over a 5 month period.

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