Small business

Dr David Hills, founder of iNEEDa Dentist, standing in dentist waiting room

How good customer service cures dentist dread

‘Going to the dentist’ never tops the list of people’s favourite things to do, but this business is out to prove that a positive customer experience will have people coming back. Dr David Hills, founder of our client iNEEDa Dentist, shares on Sky Business News how to create a positive customer experience.

One of the five ways to increase profits and retain customers while keeping costs low, is a loyalty program. Image of a customer using a loyalty card.

5 clever ways to increase profits and retain customers

When big businesses are tasked with increasing their profit margins, one of the quickest ways they create an increase is by cutting costs. However, many small businesses don’t have much fat to trim. So here are five ways you can increase profits and retain customers while keeping costs low.