customer service

Great expectations

Setting expectations early on in a business transaction is critical. It’s not just about letting the customer know what they can expect for their money, it’s also about giving them peace of mind, setting the tone and keeping them informed throughout the entire process.

Read about what a steak shop can teach us about managing expectations…


What David Jones and Click Frenzy can teach small business

The lead up to Christmas is traditionally one of the busiest periods for retailers. This year, however, online sales in Australia have been poor, and some businesses have managed to do more harm than good to their reputations by hosting a string of disastrous online sales. What can small businesses learn from two recent online sale disasters?

How to get quality feedback from your customers – without spending lots of $

Feedback is important for small businesses. You need to know what you’re doing well so you can give yourself a big pat on the back, but you also need to know what you’re not getting right so you can make positive changes to the way you do business.

But how can you get helpful feedback without it being expensive or awkward?

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